CUSTOMER SERVICE WITH ALL CLIENTS

In his executive role Mahesh built a corporate service model that was built on the principal of excellence in customer service. Ensuring all clients feel heard, respected, and ensuring their voices and opinions mattered in all service related decisions.

Mahesh has taken the principal of excellence in customer service and applied it to his personal philosophy in how he delivers service and interacts with all clients. This is done by ensuring people feel heard, included, and respected. Mahesh ensures that calls are returned on time, that he is always accessible and that appointments are kept as promised. Mahesh always communicates with openness and transparency, understanding that parents consider their children as precious, and the outcomes of child custody matters weigh heavy on parents who want what is best for their children.

The Principles of Quality Client Service
• Identify and know what clients require
• research your clients wants and needs
• understand and ask what client’s value
• communicate with clients
• Design and deliver services to meet client needs
• Seek to meet and exceed client expectations
• Continually seek feedback from clients
• Act on feedback received to continually improve service
• Communicate with clients with transparency and honesty
• Have plans in place to deal with service issues/complaints/worries
• Return all calls and messages in a very timely manner and within 24 hours
• Be on time for appointments
• Listen to what people are saying